Canceling an order
   At 1.800.ANY.LENS we offer a 100% satisfaction guarantee. We proudly stand behind the quality brand names that we sell. You may cancel an order by:
*Sending an E-Mail to: customercare@1800anylens.com
*Calling our customer care center at 1.800.ANY.LENS(269-5367).
 
Please be sure to mention your order number.
 

Returning an order
If your order has already been shipped, you may return it to us within 30 days of your receiving it. Please ship the item back to us in the original carton with the product in it's original unopened packaging (opened vials or boxes will not be accepted for credit). For your protection, we suggest sending the items back via UPS or insured parcel post. Please enclose a copy of your invoice with the return. Upon our receipt of your package, your original credit card account will be credited.

If your order has not yet shipped and you would like to cancel, we will simply issue a refund to your original credit card account.

Ship returned items to:

1.800.ANY.LENS
P. O. Box 246
Thornwood, NY 10594
 

Understanding your prescription
A prescription for contact lenses is different than a prescription for eyeglasses. We can only fill orders for you if the information provided by your eyecare practitioner is current and accurate.

You will need to provide us with the following prescription information to complete your order:

O.D. – RIGHT EYE
O.S. – LEFT EYE

Brand Name - name of contact lenses
Power - either + (plus power) or - (minus power)
Base Curve - curvature of the lens
Diameter - size of the lens
Cylinder - only necessary for toric lens wearers
Axis - only necessary for toric lens wearers
Color - optional
Add Power - only necessary for bifocal lens wearers

You must also provide us with doctor name, phone number and last examination date in order to complete your order. Lens orders cannot be processed without this information. Your order may be delayed due to prescription verification.

* Certain rebate restrictions apply. Call 1-800-ANY-LENS for details.

OUR GUARANTEE: All lenses are guaranteed to be the same lenses your doctor prescribed. All lenses are factory fresh, sealed in the manufactures' original sterile vials or boxes. 1-800-ANY-LENS carries every major brand of contact lenses. If your lens is not listed, please call toll-free (1-800-269-5367) to speak with a customer service associate.
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