Frequently Asked Questions


Contact Information

By Phone
1-800-Any-Lens
1-800-269-5367


Send Us an E-mail
Account Questions
How do I create an account?

To create a user account for 1800AnyLens, simply click on the "My Account" link in the upper right hand corner on the website. Under "Create Account", please fill in your first name, last name, email address, password of your choice and then click "Sign Up".

How do I reset my password?

To reset your password, click on "My Account" and then click on "Edit Password". The system will ask you for your current password and a new password. Once all the appropriate information has been entered, please hit the "Save" button. A confirmation email will be sent you to confirm the change.

Rx Questions
Do I need an Rx to order contact lenses?

Yes, for your safety, the FTC has created regulations around ordering contact lenses online. For more information please click here to view the FTC Information.

If you do not have a copy of your prescription you can still order your contact lenses. Your contact lens box contains the brand name along with your prescription information necessary to complete your order.

You will also be able to find your eye doctor in our database so that we can verify your prescription. If you cannot locate your box, please feel free to contact one of our Customer Care Specialists at 1-800-Any-Lens (1-800-269-5367) and they will be more than happy to contact your doctor directly to ensure that your prescription is filled properly.

What if I don’t have a copy of my Rx?

You can still order your contact lenses even if you do not have a copy of your prescription. Your contact lens box contains the brand name along with your prescription information necessary to complete your order.

You will also be able to find your eye doctor in our database so that we can verify your prescription. If you cannot locate your box, please feel free to contact one of our Customer Care Specialists at 1-800-Any-Lens (1-800-269-5367) and they will be more than happy to contact your doctor directly to ensure that your prescription is filled properly.

How do I read my Rx?

To understand how to read your Rx, please click on How to Read Your Contact Lens Prescription. 1800AnyLens has a sample illustration of a prescription as well as a sample box.

If you still have questions regarding how to read your Rx please feel free to contact a Customer Care Specialists at 1-800-Any-Lens (1-800-269-5367) and they will answer any further questions you may have.

What are my rights to an Rx from my doctor?

As a patient, you are entitled to a copy of your contact lens prescription.

The Fairness to Contact Lens Consumers Act increases consumers' ability to shop around when buying contact lenses. The Act gives consumers certain rights, imposes duties on contact lens prescribers and sellers, and requires the Federal Trade Commission (FTC) to develop and enforce implementing rules. The FTC issued the Contact Lens Rule in July 2004 to spell out the Act's requirements.

The Contact Lens Rule requires prescribers to give patients a copy of their contact lens prescriptions at the end of a contact lens fitting, even if the patient doesn't ask for it. A patient who wants to buy contact lenses from another seller may then give the prescription to that seller to purchase contact lenses.

Ordering and Shipping Questions
How do I check the status of an order?

To check the status of your 1800AnyLens order, simply click on the "My Account" link in the upper right hand corner of the website and log in using your email address and password. You will be taken to the My Account screen where you can view the status of your current and past orders.

How long does it take for my order to ship?

If we need to verify your prescription, it can take up to 48 hours to ship your order. If you have a copy of your prescription, you can upload it at the time of order.

You can also send in a scanned copy of an Rx to rx@1800anylens.com or fax it to 1-855-211-9360 after you place your order so that we can ship it faster. Please remember to include your name and order number when you email or fax your prescription.

Where can I print a copy of my invoice?

Once your order has been processed, you will receive an email containing all of the details of your transaction, which you can print as an invoice for your records. You can also log into "My Account" and click on "Details" of past orders to print a receipt.

What shipping options do you offer?
FREE SHIPPING ON ORDERS OVER $50

Type Approximate Time to Delivery*** Cost
USPS First Class Mail 5 - 7 Business Days $7.99/FREE*
UPS Ground Delivery 5 - 7 Business Days $8.99
USPS Priority Mail 2 -3 Business Days $14.99
UPS 2 Day Delivery 2 Days $15.99
UPS Next Day PM 2 Business Days*** $20.99
UPS Next Day by Noon 1 Business Day*** $26.99

Notes:

* Some promotional codes do not include the $125 free shipping offer.
** Orders of $125.00 and over are shipped for free. Please note that some promotional codes do not include the $125 free shipping offer.
*** Shipping estimates begin upon verification of an Rx. To guarantee shipping times, please fax or upload a copy of your Rx. Orders placed after 4:30 PM ET or on weekends will not process until the following business day.
***Orders to a P.O. Box or Military APO/FPO address must be shipped via USPS Priority or First Class mail and may take longer to deliver due to unforeseen custom delays.

All orders over 1 pound are shipped via UPS.
Orders placed after 4 PM ET, on weekends, or on holidays will be processed on the next business day.

Website Security
Is your website secure?

Yes, our website is secure. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology. SSL technology is the industry standard for data encryption. 1800AnyLens has taken all necessary measures to protect its customers.

Is it safe to use my debit/credit card on your site?

Yes, it is safe to use your debit/credit card on our website. Our Secure Checkout mode locks all information (i.e. your debit or credit card number) passed from you to 1800AnyLens. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology. SSL technology is the industry standard for data encryption making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.

Product Questions
Do you sell contact lenses not listed on your website?

1800AnyLens carries all major brands. If your lenses are not listed on our website, please call one of our Customer Care Specialists at 1-800-Any-Lens (1-800-269-5367).

Military Discount with ID.me
What is ID.me?

ID.me is the first digital verification network that allows you to prove your group affiliationa while you are online so you can access exclusive benifits. Your ID.me consists of the unique e-mail and password combination that you chose while registering. Once you verify your group affiliations, you will attach credentials to your ID.me account so you can use your unique e-mail and password logon to access exclusive benefits at any participating ID.me site, like 1800AnyLens.

What is Troop ID?

Troop ID is a credential issued by ID.me that allows verified members of the military community (e.g. Active Duty, Veterans, Retirees, Military Spouses, and Military Family Members) to access programs intended exclusively for members of the military community.

How do I use my ID.me to claim discounts?
  1. Click the group button whenever you see it on a participating partner site
  2. A pop-up browser window will open. Once you are logged in to a verified account, ID.me will request your permission to authenticate your group affiliation to 1800AnyLens You decide whether you will give permission for [the brand] to reciee your group affiliation. If you give your permission, ID.me will tell 1800AnyLens "Yes or No" with respect to your group affiliation. You get the group benefit offered by the ID.me partner.

Do I have to enter a code?

No! Simply click on the button that corresponds to one of your group affiliations, enter your ID.me verified e-mail and password and the discount will be applied

How is my information used?

ID.me operates on the foundational principle that our members control their own information. ID.me does not share, sell or rent your information to third parties. Individual information is only released to partner sites with our member's explicit permission. The first time you access a benefit program on a participating site, ID.me will inform you that the application is requesting certain fields of information about you. ID.me limits information fields associated with a partner request to the fields that are directly associated with a legitimate partner need to establish eligibility. You must decide whether or not you wish to release that information or to keep it private on a case-by-case basis.

Where should I go for additional information?

Please visit: https://www.ID.me/faq

Payment Questions
Which payment methods do you accept?

We accept the following credit cards online and by phone: Visa, MasterCard, Discover and Amex.

Do you accept HSA/FSA?

You can use your flexible spending account (FSA) or health savings account (HSA) funds to pay for your Contact Lenses on www.1800Anylens.com. Just use your FSA or HSA card as you would any other credit card*. Please see below for definitions of HSA and FSA:

Health Savings Account (HSA)
An HSA is a pre-tax savings program designed to help individuals with qualified High-Deductible Health Plans (HDHPs) pay for current healthcare expenses and save for future ones.

Flexible Spending Account (FSA)
An FSA is an employer-sponsored benefit that allows employees to set aside a portion of their salary on a pre-tax basis to pay for qualified healthcare expenses.

*If contact lenses are needed to correct vision, amounts paid for the purchase of contact lenses (including shipping and handling fees) are qualified medical expenses. Amounts paid for contact lens solution, supplies, exams (including fittings) and associated warranties are also qualified expenses.

Do you accept vision insurance?

If you have vision insurance and are eligible for an Out-Of-Network contact lens benefit, you can submit your itemized receipt from 1800AnyLens to your insurance company for reimbursement. Reimbursements are typically based on eligibility and coverage limits of your vision insurance plan.

Returns and Refunds
How do I submit a return?

We want you to be satisfied. If you need to return your order for any reason, just make sure it's within 60 days of purchase. All we ask is that the items are not used or expired and in the original packaging and same condition you received it. Simply follow the Returns Procedure below.

Contact us so we can expect your return

Before returning items, please contact Customer Care by email at customercare@1800anylens.com or phone at 1-800-Any-Lens (1-800-269-5367). Customer Care will issue a Return Merchandise Authorization (RMA) number along with an address label via email or mail.

Inside the box (no envelopes – contacts need to be protected when shipped to avoid damage), please include your Return Merchandise Authorization (RMA), order number, address, phone number, the reason for the return if you would like a refund or exchange.

Items may be returned within 60 days of purchase provided they are unopened, undamaged, the boxed is not written on and in original condition. Such returns will receive credit in full, excluding any shipping charges. Sorry, our manufacturers will not allow us to return opened boxes and vials, so we do not accept them.

Please allow 3 – 4 weeks for your refund to appear on your credit card or bank statement.

How long does it take to receive a refund?

Please allow 3 – 4 weeks for your refund to appear on your credit card or bank statement.

What can or cannot be returned?

Sorry, our manufacturers will not allow us to return opened boxes and vials, so we do not accept them.

Best Price Guarantee
What is your Best Price Guarantee?

SEEING IS BELIEVING – courteous, caring customer care and Great Prices! Customer Satisfaction is our number one goal. If you find a lower price online, let us know. We will be happy to match it! Simply follow the instructions below:

  1. Contact Customer Care at 1-800-Any-Lens (1-800-269-5367) and have the following information available:
    • The advertised price
    • The website where the lower price is advertised.
      (If you have already ordered, send us the above information along with your Order Number to customercare@1800anylens.com)
  2. Customer Care will verify the lower price. If it meets our terms and conditions listed below, we will issue a credit of the difference between our price and the competitor's. Please allow 3-4 weeks for a credit to be applied to the debit/credit card that you used to purchase your contact lenses.
Terms and Conditions:
  • The product must be the exact brand and quantity
  • The product must be in stock with the discount price currently advertised on their website and the price must not be based on a limited time sale price, new customer order discounts or any rebates.
  • The price considered will be the total price (including minimum purchase quantities, shipping charges, processing and handling fees, taxes, and other charges that may apply).
  • Price matching does not apply to membership clubs.
  • Price-matched products are not eligible for additional special offers, coupons, or discounts.
  • Claims for a refund of the price difference of contact lenses purchased from 1800AnyLens must be made within 10 days from purchase date.
  • Competitors' promo or coupon codes are not valid for price match.
All price matching is at the sole discretion of 1800AnyLens and is subject to change at any time without prior notice.

Please contact Customer Care if you have any questions.

Company Information
About 1800AnyLens

SEEING IS BELIEVING . . . At 1800AnyLens we provide convenience, friendly service, and value for our customers.

With over 5,000,000 products available, our knowledgeable, courteous Customer Care Specialists are here to help you every step of the way. Whether you need help reading your prescription, ordering a product, or just have a suggestion – we are here for you.

We are committed to our promise to deliver your brand with no hassle . . . and we back that up with our Best Price Guarantee.

Welcome to 1800AnyLens. We are delighted to serve you.

Customer Care Hours
Sunday CLOSED
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday CLOSED
Privacy Policy

At 1800AnyLens, your privacy is important to us. This policy describes how we may gather information from you and what we may do with such information. For your protection we have safeguards in place to identify and prevent unauthorized attempts to access or cause harm to information and systems.

In the course of conducting business and providing products and services to you, we may collect certain information about you. We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us.

When you register with 1800AnyLens, or place an order with us, we will collect personal information from you that will permit us to process your order. This information will include your name, telephone number, email address, mailing address, credit card information, contact lens prescription information, and information regarding your eye care professional so that we may contact them to verify your prescription. By voluntarily providing that information to us, you consent to our use of the information in accordance with this policy.

We may use your personal information to process and track your order, to keep you informed of the status of your order, to respond to any questions that you may have, to keep records of your order history, and to provide you with reminders when you may need to place new orders for our products. We may also send you information regarding new products or promotions which we may be offering, or to ask you to participate in surveys so that you can help us, provide better service to you.

Except as otherwise stated in this notice, we do not share your personal information with any third party. We do not sell, rent or loan any personal information about you to any third party.

We may use your non personally identifiable information to compile data regarding the general usage of our website, and to help us improve the service and products that we provide to you and our other customers. We may share this data with other third parties or advertisers, but this data will not include personally identifiable information.

We may in the future establish on our website, links to other websites that are not under our control. Those websites will have their own policies regarding privacy. We are not responsible for those websites. We suggest that before visiting any other websites, to which we may be linked, that your review their privacy policies.

With respect to children, we are concerned about, and we will use our best efforts not to obtain personal information from anyone identifying themselves as being under the age of 17.

Cookies are small files that websites may place on your computer's hard drive primarily for record keeping purposes. A cookie may contain information that you have given to us and is designed to help us recognize you and to make your visits to our website easier. Once you have registered with us, a cookie will enable you to obtain easier access to your account information. It may also provide us with information regarding your use of our website, including how often you may visit it, and what portions of the website you utilize. Any cookies that we may use, only store information that you have provided to us. They are not capable of obtaining additional personal information from you or your computer. You can set your browser to refuse to accept cookies on your computer. You should note that if you elect not to accept cookies, you may be unable to access certain information from our website or process an order.

If in the future we change our information practices, we will we notify you by making the changes to this Privacy Policy. We will not change our practices without first providing that information on this page.

If you have any questions regarding our privacy policy, you may send us an email at customercare@1800anylens.com; call us toll free at 1-800-Any-Lens (1-800-269-5367).

Terms of Service

Thank you for visiting the 1800Anylens.com website. The use of this website is governed by the Terms of Service described below. This website is owned by 1-800 Any Lens, Inc.; all references below to any of the terms, 1800AnyLens, 1800Anylens.com, "Us" or "We" includes 1-800 Any Lens, Inc., its subsidiaries and affiliates.

By using this website or by purchasing any products from us, you confirm that you accept these Terms of Service and all rules and other terms, conditions and disclaimers described below or elsewhere on this website, including in our Privacy Policy and our Frequently Asked Questions (FAQ's). We suggest that you review this section and the other sections carefully. We reserve the right to modify these Terms of Service at anytime. If we do modify these Terms of Service, or any other conditions relating to this website, we will post those modifications on this page or on the other applicable pages of our website and you agree to be bound by such modifications.

By visiting our website, placing orders with us, sending any emails to us, or asking us for any information, you are communicating with us electronically, and you consent for us to communicate with you electronically. You also agree that all notices that we may send to you via email or by posting on our website will be considered to be written notices and will be binding upon you. You also agree that we may send emails to you with other information, including notices of promotions or reminders regarding reorders or your prescription. If you choose not to receive certain emails from you opt out by following the instructions on the FAQ's.

All products sold on this website are intended solely for the individual use of the individual patient, and none of the products may be resold or distributed to, or used by any other person other than the individual whose prescription has been submitted in connection with the purchase. We reserve the right at any time to limit the quantities which you may purchase or to otherwise refuse to fulfill your order.

The name 1800AnyLens, and all other trademarks, trade names or service names, designs, descriptions, text, graphics, logos, images, button icons, audio clips, software, and other materials used on this website (the "Content"), are protected by trademarks, service marks, copyrights or other intellectual property rights of 1-800 Any Lens, Inc. or other third parties. None of the Content may be used, copied, downloaded, distributed, broadcast, licensed in any manner or used in connection with any other product or service without our express written consent, or the express consent of any other owner.

If you download or print any of the Content, it will remain subject to the proprietary rights owned and maintained by 1800Anylens.com. You agree that you will not use any automated devices such as spiders, robots or data mining techniques or any other mechanism to download, store or otherwise reproduce, store, or use the Content other than as specifically authorized, or to otherwise interfere with the functioning of this website or any activity of 1800Anylens.com. We reserve the right to seek all civil and criminal penalties against anyone who violates these provisions.

You acknowledge that we are not providing you with any medical or professional advice. Any information provided to you through this website, or by any of our employees, agents or representatives, is intended solely as general information. For all medical or other health related issues, we strongly suggest that you consult with your own doctor or your eye care or other medical professional.

If you use this website and establish an account with us, you will be provided with a password for that account. You are responsible for maintaining the confidentiality of your account name, password and all activity which occurs on your account. You agree not to permit any other person to use your account. You also agree that all information which you provide to us will be true, accurate, and complete and you will not provide any information which is false or misleading or use your account other than for your personal use of the information contained and the products purchased through this website. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. 1800Anylens.com is not and will not be responsible for any losses or damages arising from your failure to comply with this section.

1800Anylens.com reserves the right at any time, in our sole discretion, to refuse to provide service, or to terminate or suspend your account or use of this website. If you no longer agree to be bound by the Terms of Service, you must cease your use of the 1800Anylens.com website.

YOU AGREE THAT YOUR USE OF THIS WEBSITE, AND THE PURCHASE OF ALL PRODUCTS IS AT YOUR SOLE RISK. THE INFORMATION ON THIS WEBSITE AND THE PRODUCTS AND SERVICES ARE PROVIDED ON AN IS AND AS AVAILABLE BASIS, AND WE MAKE NO REPRESENTATIONS WARRANTIES OR GUARANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR USE AND NON INFRINGEMENT.

1800ANYLENS.COM, DOES NOT WARRANT THAT ALL CONTENT WILL BE ACCURATE, COMPLETE OR CURRENT, NOR DO WE WARRANT THAT THIS WEBSITE WILL OPERATE WITHOUT ERROR OR DEFECT. 1800ANYLENS.COM IS NOT RESPONSIBLE FOR ANY DAMAGE, LOSS OF DATA, CONTENT OR INFORMATION, ARISING OUT OF THE USE OF THIS WEBSITE MISDELIVERY OR NON DELIVERY OF ANY INFORMATION, MERCHANDISE, LOSS OF ACCESS, BUGS, VIRUSES, OR OTHER ERRORS, NOR DO WE WARRANT THAT DEFECTS OR ERRORS WILL BE CORRECTED OR THAT THIS WEBSITE OR THE SERVER MAKING IT AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL CONTENT.

1800ANYLENS.COM DOES NOT GUARANTY OR WARRANTY THAT ANY INFORMATION, SERVICES OR PRODUCTS CONTAINED IN OR PROVIDED TO YOU THROUGH THIS WEBSITE WILL BE FREE FROM DEFECT OR OTHERWISE APPROPRIATE FOR YOUR USE. BEFORE USING ANY PRODUCT YOU SHOULD READ ALL PRODUCT PACKAGING AND INSTRUCTIONS CAREFULLY AND ONLY USE THE PRODUCTS IN ACCORDANCE WITH SUCH INSTRUCTIONS. ANY QUESTIONS REGARDING THE INSTRUCTIONS CONTAINED IN ANY PACKAGE SHOULD BE REFERRED TO THE MANUFACTURER STATED ON SUCH INSTRUCTIONS.

YOU EXPRESSLY AGREE THAT 1800ANYLENS.COM IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE, HOWEVER AND WHEREVER ARISING FROM YOUR USE OF THIS WEBSITE, ANY INABILITY TO ACCESS THIS WEBSITE, OR FROM OR AS A RESULT OF ANY OTHER MATTER RELATING TO THE CONTENT, MERCHANDISE, OR SERVICES AVAILABLE THROUGH THIS WEBSITE REGARDLESS OF THE FORM OR NATURE OF THE CLAIM OR ACTION, INCLUDING, BUT NOT LIMITED TO, CONTRACT, FRAUD, TORT, WARRANTY, PROFESSIONAL MALPRACTICE, NEGLIGENCE OR STRICT LIABILITY, AND EVEN IF 1800ANYLENS.COM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOUR FURTHER AGREE THAT OUR MAXIMUM LIABILITY TO YOU IS LIMITED TO THE PURCHASE PRICE YOU PAID TO 1800ANYLENS.COM FOR THE PRODUCT IN QUESTION.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising to use of this website or any products received must be filed within one (1) year after such claim or cause of action arose or it will be barred forever.

Certain jurisdictions do not allow the exclusion of certain warranties or liabilities, or limitations of actions and therefore, depending upon where you live some of the disclaimers or limitations contained above may not apply to you.

This Agreement constitutes the entire understanding between the parties with respect to the subject of the Agreement. Notwithstanding the foregoing, these Terms of Service may be modified from time to time by 1800Anylens.com without notice to you. You can review the most up-to-date version of these Terms of Service by visiting this page.

The failure of 1800Anylens.com to exercise or enforce any right or provision of 1800Anylens.com shall not constitute a waiver of such right or provision. If any provision of these Terms and Services is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.

This Agreement shall be construed and interpreted under the substantive laws of the State of New York, without regard to the choice of law provisions of any jurisdiction. This Agreement shall be enforced in the state courts of the State of New York, County of New York and the federal courts of the United States sitting in the Southern District of New York.

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